Cavessa.ai is a managed AI phone agent for independent medical practices. It answers inbound patient calls, handles appointment scheduling directly in the practice's EHR, and transfers every other call to a member of staff with the caller's name, callback number and reason already spoken to them.

How is Cavessa different from other AI receptionists for medical offices?

Most AI phone vendors report only the number of calls handled. Cavessa is built so the practice can review every call in full, and so that Cavessa proactively reports its own mistakes to the practice rather than waiting for a patient to complain.

Does Cavessa replace my practice phone system?

No. Cavessa works with an existing phone system, whether that is hosted VoIP, an on-premise PBX or a plain carrier line. It is enabled with a single call-forward setting and reversed by turning that setting off.

Which EHR does Cavessa integrate with?

Cavessa is starting with practices on athenahealth, with additional ambulatory EHR systems to follow.

Introducing Cavessa

A self-managed smart telephony agent for medical practiceswith a human touch.

Cavessa handles phone calls in full transparency.

Appointments
Prescription requests
Billing questions and issues
Follow ups and reminders
Integrates with your EHR
and more…

Join the waitlist What full transparency means

Listen to our Appointment Demo — managed by Samantha, a smart agent.

Appointment reschedule 0:00

The difference

Most AI waits for you to catch the error. Ours raises its hand.

Today you find out on Thursday, from a patient who is already annoyed, about a call that happened on Tuesday. Then you go looking for what was said. Here's the same call, told both ways.

Illustrative example · not a real call Tue 09:14 · 2m 41s · handled

00:00CavessaThanks for calling Valley Family Medicine. This is Cavessa, an automated assistant — how can I help?

00:04PatientI need to move my appointment next week.

00:11Record matched · confidence 0.94

00:19CavessaI have Friday at 3:30 with Dr. Chen.

00:28PatientActually my knee's been swelling since Sunday, should I come sooner?

00:31Flagged by us · 11 minutes after the callCavessa answered a clinical question it had no business answering. It should have gone to a nurse. We caught it, we emailed the practice the same morning, and the correction shipped that week. Nobody had to complain first.

00:47Escalated to nursing line · accepted in 6s

Handled. That's the whole report. The call went sideways at thirty-one seconds and nothing here says so. You'll learn about it on Thursday, from the patient, and finding the recording will be your job.

What we're committing to

Good vendors fix their mistakes. We start by pointing them out.

One

You hear it from us first

When Cavessa gets something wrong, we tell you — same day, in plain language, with the call attached and the fix already underway. Before the patient does.

Two

Every call, on the record

Full transcript, what Cavessa decided, what it changed in your system, and why. Searchable, exportable, yours. Not a support ticket away.

Three

Out in a day, not a year

No annual lock-in to try it. If it isn't earning its place on your phone line, switching it off should take minutes and cost nothing.

Plain speaking

Things you will never read on this site.

"Never miss a call again"
"Indistinguishable from a human"
"24/7, always on"
"Trained on 200 million interactions"
"Reduce no-shows by 40%"
"Free your staff to focus on care"

You will find these on nearly every site in this category. They are not claims, they are wallpaper — and not one of them tells you what happens on the day it goes wrong. That day is coming for whichever vendor you pick. It is the only part worth asking about.

Early access

We're looking for practices willing to hold us to this.

No demo theatre, no sales sequence. If you run the phones at an independent practice, leave your details. When there is something real to show you, you will get one message — and if we ever go quiet about a mistake, we will have earned whatever you say about us.